☀️ During summer, to keep your chocolates at the right temperature, your orders are shipped only with Chronofresh.
Free shipping from €75 in France excluded Corsica

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COVID

  • The vast majority of our stores remain open with preventative measures in place. We take a lot of precautions throughout the preparation of your purchases to respect the hygiene measures and keep you and our staff safe.

    With Click & Collect and courier delivery, you can now purchase items from your favourite store safely, whether for you or your loved ones.

    To find out the stores’ opening hours, please visit our website and choose your store. Click here: https://magasins.jeff-de-bruges.com/

    You can also contact the stores directly before your visit to check they have what you want in stock.

  • We take a lot of precautions throughout the preparation of your purchases to respect the hygiene measures and keep you and our staff safe.

    We have also rearranged our stores for a safer and more pleasant experience.



  • To find out the stores’ contact details and opening hours, please visit our website and choose your store. Click here: https://magasins.jeff-de-bruges.com/

    You can also contact the stores directly before your visit to check they have what you want in stock.

  • Don’t worry; we have extended the validity of gift cards and vouchers, taking into account the lockdowns.

My order

  • Orders for home delivery by Chronopost or Colissimo:

    You can track your order in your user account by signing in then going to “My orders”. You can see the status of your order and access the carrier’s online tracking system once your order has been dispatched. You will be able to follow your order’s progress in real-time: if it is out for delivery, has been delivered, or is ready for collection from a pick-up point as the recipient was out, or the carrier couldn’t access the letterbox. If the parcel has been delivered to a pick-up point and is for a third party, please let the recipient know that it is ready for collection.

    If you do not have access to online tracking yet, then your order is still being packed in our factories.


    Click & Collect orders:

    Once your chosen store has confirmed your order, you will receive an order confirmation email inviting you to come and collect your order. Please allow at least 2 hours before coming to collect your order, subject to the store’s opening hours.

    The contact details and opening hours of your chosen store are indicated in the order confirmation email and on the “Our stores” page of our website.

    Once your order has been finalised, you will receive an email with your collection reference, which you’ll need to show when you collect your order from the store.

    You can also track your order status in the “My orders” section of your account: “in progress”, “ready for collection”, “collected”.


    Orders delivered by courier from a store:

    Once the store responsible for delivery has confirmed your order, you will receive an order confirmation email reconfirming your chosen delivery time slot.

    The delivery driver will then send a notification to the recipient.

    The sender will receive an email once the delivery driver has collected the parcel. The recipient will receive a text to say that the order is on its way with an approximate delivery time.

    You can also track your order status in the “My orders” section of your account: “in progress”, “dispatched”.

  • Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs to find out more.

  • Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs to find out more.

  • Once your order has been confirmed, it is unfortunately no longer possible to add or replace an item, change the wording of your message card or amend the recipient’s address.

  • When placing your order, you can choose to collect it from one of our Jeff de Bruges stores (Click & Collect). Enter your town or postcode and the closest Jeff de Bruges stores with all the products in your order in stock will appear.

    This free service is available seven days a week, during the opening times of the participating stores. A minimum of two hours is required to prepare any order placed during your chosen store’s opening hours.

    Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs to find out more.

  • When placing an order, depending on the items selected, you can choose to have it delivered by courier in a convenient time slot. The majority of our stores offer this service. You can organise the delivery for a specific day.

    Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs to find out more.

  • Unfortunately, you cannot create a custom assortment on our website. This service is only available in store.

  • We know that online orders are often gifts for loved ones, so we never include the invoice in our packages.

    You can view and save your invoice as a PDF in the “My orders” section of your user account. The invoice is generated automatically when your order is dispatched.

    For information, the order summary email can also act as an invoice (it features VAT, address, etc.).

  • Invoices are issued to the name and address you provide when you create your user account. You can change this information at any time on the “My account” page. However, once an order has been confirmed, the billing address can no longer be changed on the invoice which is generated automatically.

  • Your invoice is generated automatically when your order is dispatched. You can then view and save it in the “My orders” section of your user account.

  • For all large orders, please contact your nearest store or email us at offre-entreprise@jeff-de-bruges.com.

    We offer a specific range to meet the needs of companies, organisations and associations. Consult the range on the “Corporate gifting” page of our website.


  • Please contact us via the “Help” button, describing your problem in detail, including at which stage you encountered the issue; please provide screenshots to help us find a solution to your problem more quickly.

Delivery and collection


  • We offer several means of shipping depending on your order:


    Home delivery by Chronopost or Colissimo, depending on what you are ordering and your location: mainland France (including Corsica but excluding overseas France), and Monaco.

    Delivery costs and times:

    €8 by Colissimo – 3-5 working days. €13 by Chronopost – 1-2 working days.

    Products that qualify for home delivery by a carrier feature a “home delivery” icon on our website.


    With courier deliveries you can organise the delivery for a specific day. You will be offered this service automatically once you have chosen your products depending on your location (according to in-store availability and eligibility).

    The flat rate for this service is €12.


    Delivery by courier:

    - delivery in a 2-hour window at least one working day after you place your order,

    - or delivery on a specific date in a specific time window. In the latter case, you choose from the dates and times offered up to 14 days after the order date.


    For Chronopost and Colissimo:

    The delivery times include the preparation time in our factories and the carrier’s transit time. Orders are processed on Monday to Friday (excluding bank holidays). Orders placed on Saturdays and Sundays are processed on Monday or Tuesday depending on available stock.

    Working days in our factories: Monday to Friday, excluding bank holidays. Orders placed after 11 am on Friday are processed on the following Monday.

    Carriers’ working days: Monday to Saturday, excluding bank holidays.


    For France :

    Delivery methods

    Maximum shipping

    Preparation time

    Transit time

    Delivery time

    Colissimo

    €8.00

    1-2 working days

    2-3 working days

    3-5 working days

    Chronopost

    €13.00

    1 working day

    1 working day

    1-2  working days

  • Products sold online can be delivered throughout mainland France (including Corsica but excluding overseas France) and Monaco.

  • Unfortunately, delivery drivers cannot deliver to hospital departments or patients’ or retirement home residents’ rooms. Parcels are left at the reception desk or with the department that handles deliveries which will then be responsible for delivering them to the recipient. We recommend checking that the hospital or retirement home will accept delivery of your order.

    For info, Jeff de Bruges cannot be held responsible for the non-delivery of a parcel when there is proof that the hospital or retirement home received it.

  • For Colissimo deliveries: The parcel will be delivered if it fits through the letterbox. If not, the delivery driver will post a card through the letterbox to tell the recipient where they can collect the order. If there is no letterbox at the delivery address indicated or the delivery driver cannot access the letterbox, the order will be left at a pick-up point and deemed delivered. The carrier will not contact the recipient. If you are not the recipient, you must tell them that their parcel is available for collection from the pick-up point indicated in the order tracking information.

    For Chronopost deliveries: The recipient must sign for the delivery. Chronopost sends a text to the recipient advising the delivery time window and providing the option to reschedule with sufficient notice.

    In case of absence, a card is posted through the recipient’s letterbox. If there is no letterbox at the delivery address indicated or the delivery driver cannot access the letterbox, they will phone the order recipient’s mobile. If no one answers, the item is considered delivered. Delivery will not be reattempted. An email is then sent to the sender to inform them.

    For courier deliveries: please contact the store where you placed the order. Find our stores’ contact details on the “Find a store” or “Our stores” pages of our website.

  • Chocolate is naturally fragile and perishable. If the recipient does not collect the order, the products are destroyed, and you will not receive a refund or financial compensation. With dragées, as they are tailor-made custom products, orders that are not collected from the pick-up point will not be refunded.

  • Unfortunately, once an order has been confirmed, including the delivery method, you cannot change the delivery or collection method.

  • For Chronopost and Colissimo orders, please contact us via the “Help” button, specifying your order and tracking numbers.

    For Click & Collect orders and Courier deliveries, please get in touch with the store where you placed the order. For their contact details, visit the “Find a store” or “Our stores” pages of our website.

  • For Colissimo or Chronopost orders, please contact us via the “Help” button, specifying your order number and providing photos of the parcel, boxes and chocolates.

    For Click & Collect orders and Courier deliveries, please get in touch with the store where you placed the order. For their contact details, visit the “Find a store” or “Our stores” pages of our website.

  • For Colissimo or Chronopost orders, if the product hasn’t been delivered, for any reason other than force majeure or the reasons mentioned above (recipient out, incorrect information, etc.), the sale can be cancelled, and the purchaser can get a refund, excluding any other indemnity and damages. Refunds will be made by bank transfer. To do so, please contact us via the “Help” button, specifying your order number, and we will get back to you as soon as possible.

    For Click & Collect orders and Courier deliveries, please get in touch with the store where you placed the order. For their contact details, visit the “Find a store” or “Our stores” pages of our website.

  • Unfortunately, if you are unable to collect your parcel within the timeframe indicated by the carrier, the item will be considered delivered. No refund will be given, and redelivery to another address will not be attempted. As the product is perishable, we advise collecting the order from the pick-up point indicated by the carrier within one working day. To do so, you will need the card that was posted through your letterbox and a form of ID.

Our products

  • The majority of our recipes and compositions can be found both in store and on our website. Sometimes a selection of items or certain specific compositions are only available in certain stores, subject to availability.

  • Please refer to the label on the back of the packaging or the leaflet that comes with the product. For ballotins custom made in store, we do not attach a label with a best before date. If the ballotin is sealed, we advise eating the chocolates within eight weeks of purchase for the best taste. Once you have opened the ballotin, we recommend eating the chocolates within ten days. Either way, we advise storing the chocolates in a cool, dry place.

  • We advise storing the chocolates in a cool, dry place, away from heat and humidity, at between 16 and 20 °C (we do not recommend storing them in the fridge or the cellar). A cupboard is often the ideal place to store them.

  • The list of allergens features on all packaging and also on the product labels on the in-store displays. Our sales consultants are also happy to answer all your questions. They have a detailed list of allergens by chocolate.

    For items sold online, the allergens are mentioned in the “Ingredients” section of each item.

    The listed allergens include gluten, barley, wheat, eggs, peanuts, soya, milk (lactose), sesame and nuts from trees (hazelnuts, almonds, walnuts, pecan nuts and pistachios).

  • For the best taste, we recommend respecting the dates indicated on your products.

    However, the chocolates are safe to eat a few weeks after the date indicated on the packaging because it is a best before date and not a use-by date. We do not guarantee the chocolates will maintain their taste, smell and appearance, however.

  • To satisfy as many of our customers as possible, we do not include chocolates containing alcohol in items consisting of several different recipes. We offer several recipes containing alcohol at certain times of the year. These are clearly marked and are never added to chocolate assortments.

  • We do not currently offer sugar-free chocolate.

    You may be interested in our series of dark and milk chocolate bars with a high cacao content and our “Grand Crus” carrés using cacao of various origins. The cacao enables us to limit the amount of sugar while still offering a delicious taste.

Our stores

  • Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs

  • Please refer to the information on the different delivery methods in the “Delivery and collection” section of the FAQs.

  • Our stores’ opening hours can be found on the “Find a store” or “Our stores” pages of our website.

  • Please get in touch with the franchisee/manager of the store in question to share your problem with them; they will be happy to listen to you and find a solution. You can find the full contact details (email, phone number and name of the manager) on the “Find a store” or “Our stores” pages of our website.

    You can also contact us via the “Help” button. Please describe the problem in detail and provide the following information: place of purchase, date of purchase, storage conditions, best before date on the packaging, batch number, a copy of your store receipt, or failing that, your card receipt, and any photos that will help us deal with your problem.

Our services

  • When placing your order, you can choose to collect it from one of our Jeff de Bruges stores (Click & Collect). Enter your town or postcode and the closest Jeff de Bruges stores with all the products in your order in stock will appear.

    The list of stores offering this service is therefore dependent on the availability of the item you are interested in.

    This free service is available seven days a week, during the opening times of the participating stores. A minimum of two hours is required to prepare any order placed during your chosen store’s opening hours.

    To find out more, please refer to the information on the different delivery methods in the “My order” or “Delivery and collection” sections of the FAQs.

  • When placing an order, depending on the items selected, you can choose to have it delivered by courier in a convenient time slot. The majority of our stores offer this service. You can organise the delivery for a specific day.

    To find out more, please refer to the information on the different delivery methods in the “My order” or “Delivery and collection” sections of the FAQs.

  • The personalisation service is unfortunately unavailable for online orders, apart from for gifts/dragées.

    You can personalise ballotins, packets, specific compositions with an iced message (for example easter eggs & chocolate bars) and custom baskets/punnets in store. These services sometimes require some preparation time. Please contact your chosen store to find out how long this will take and about product availability. All the contact details can be found on the “Find a store” or “Our stores” pages of our website.

  • For Click & Collect orders and Courier deliveries, please get in touch with the store where you placed the order. For their contact details, visit the “Find a store” or “Our stores” pages of our website.

  • For Click & Collect orders and Courier deliveries, please get in touch with the store where you placed the order. For their contact details, visit the “Find a store” or “Our stores” pages of our website.

My account and security

  • To exercise your rights, please send your request by post to:

    JEFF DE BRUGES - Service DPO - Parc du Bel Air - 12 avenue Joseph Paxton - 77164 Ferrières en Brie - France or by email to DPO@jeff-de-bruges.com. Please attach a copy of a form of ID.

  • If you forget or lose your password, go to the “Sign in” page, click “Sign in” then “Forgotten password”. Enter your email address. If there is an account associated with your email, you will receive an email with a link to reset your password.

  • If you want to change your password, please sign in to your account and go to the “My account” page from where you can change your personal info, including your password.

Returns (exchanges and refunds)

  • We cannot exchange or refund purchases made in store as the items are perishable, must be stored in a specific way and cannot be resold.


    For purchases made on our website, please refer to the General Conditions of Sale, accessible from our homepage.

Gifts from companies, works councils, associations and schools.

  • For all large orders, please contact your nearest store or email us at offre-entreprise@jeff-de-bruges.com.

    We offer a specific range to meet the needs of companies, organisations and associations. Consult the range on the “Corporate gifting” page of our website.

  • For more information, please contact your nearest store or email us at offre-entreprise@jeff-de-bruges.com.

  • For more information, please contact your nearest store or email us at offre-entreprise@jeff-de-bruges.com.

Another question?

  • Once your order has been confirmed, it is no longer possible to modify the printing of your message card.

  • Indeed, our online store only offers a selection of the Jeff de Bruges collections.

Customer service

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Jeff de Bruges - Services consommateurs
Parc du Bel Air
12 avenue Joseph Paxton
Ferrières-en-Brie
77614 Marne La Vallée
FRANCE